Privacy policy
1. Introduction :
Our Millys Pet Shop ("we," "us," or "our"), a store operated by CLICK VAULT COMMERCE LTD (company number 17542022, registered in England and Wales), runs this e-commerce website and its related services (together, the "Platform"). We are committed to protecting your privacy and to handling your personal data responsibly.
By accessing or using the Platform, you agree to the terms set out in this Privacy Policy.
2. Information We Collect :
We collect personal information that you give us directly, that is gathered automatically, or that reaches us through third parties, including but not limited to:
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Contact and Identification Information: name, email address, telephone number, shipping and billing addresses.
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Order and Payment Details: items bought or returned, transaction amounts, and payment references (complete payment data is handled securely by our payment processors).
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Account Information: login credentials and preferences, where you have registered an account.
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Customer Support Communications: messages, photographs, and attachments exchanged with our team.
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Technical Data: IP address, device information, browser type, operating system, pages viewed, cookies and tracking identifiers.
3. How We Collect Data :
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Directly from you: when you place an order, register an account, subscribe to our newsletter, or contact support.
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Automatically: through cookies, pixels, and similar technologies while you use the Platform.
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From service providers: including payment processors, shipping companies, marketing platforms, and analytics providers.
4. How We Use Your Information :
We process your data for the following purposes :
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Order fulfilment and customer service: to process purchases, deliver products, handle returns, and reply to enquiries.
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Payment processing and fraud prevention: to take payments securely and guard against unauthorised transactions.
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Platform improvement and analytics: to understand how the Platform is used and to improve our services.
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Marketing and promotions: to send newsletters and offers, subject to your consent where this is required. You may opt out at any time.
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Legal compliance: to meet our legal and tax obligations and to respond to lawful requests.
5. Cookies and Tracking :
We use cookies and similar technologies to:
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enable core site functions;
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remember your preferences;
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analyse site performance; and
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deliver relevant marketing messages.
You can control or disable cookies through your browser settings, although doing so may affect some features of the Platform.
6. Sharing Your Information :
We share personal data only where it is necessary, with:
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Platform providers: Shopify, for hosting and order management.
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Payment processors: for secure payment transactions.
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Shipping and fulfilment partners: to deliver your orders.
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Analytics and marketing services: to improve our services and communications.
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Legal and professional advisers: where required.
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Business transfers: in the event of a merger or sale.
We do not sell your personal data to third parties.
7. International Transfers :
Where relevant, your data may be processed by service providers located outside the United States, including in the United Kingdom and the European Economic Area. We ensure that appropriate safeguards are in place to protect your information in line with applicable law.
8. Data Retention :
We keep your personal data only for as long as it is needed for the purposes described above and to satisfy legal requirements:
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Transaction records: up to 10 years.
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Account data: for as long as your account remains active.
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Support communications: up to 3 years after the matter is resolved.
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Marketing preferences: until you opt out.
9. Your Privacy Rights :
Depending on where you live and which laws apply, you may have the right to:
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access and obtain a copy of your personal data;
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request that it be corrected or deleted;
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restrict or object to its processing;
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withdraw consent where processing is based on consent.
To exercise any of these rights, contact us at support@millyspetshop.com. We may need to verify your identity first. We will respond within a reasonable period.
10. Children's Privacy :
The Platform is not directed at individuals under 13 years of age, and we do not knowingly collect data from children. If you believe we have collected data from a child, please contact us and we will delete it.
11. Automated Decision-Making :
We do not use automated decision-making that produces legal effects, or effects of similar significance, concerning you.
12. Shopify Platform :
Our store runs on Shopify, which acts as our data processor. For details of how Shopify handles data, please consult their own Privacy Policy.
13. Updates to This Policy :
We may revise this Privacy Policy from time to time. Any changes will be published on this page together with the date of the latest revision. Continued use of the Platform means you accept the updated policy.
14. SMS/Text Messaging :
If you opt in to receive text messages from Millys Pet Shop, we collect your mobile phone number and your consent record (the date, time and method of opt-in). We use this information only to send you the recurring automated marketing and order-related text messages you signed up for. Message frequency varies. Msg & data rates may apply. Reply STOP to unsubscribe at any time, or HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with the service providers (such as our SMS platform, Klaviyo) that help us deliver messages to you. Your phone number is never sold or rented.
15. Contact Us :
Store Name: Millys Pet Shop
Website: millyspetshop.com
Business Name: CLICK VAULT COMMERCE LTD
Address: Office 2160 85 Dunstall Hill Wolverhampton WV60SR GB
Company No.: 17542022
Phone: +1 631 895 7102
Email: support@millyspetshop.com
Customer Service Hours: Monday to Friday, 9:00 a.m. – 5:00 p.m. (ET)